So I went to one of the big branches, I went in and asked where I could buy some units from their funds. The young lady at the reception pointed me to the manager’s office (which was on another entrance). It seemed that I could only buy units from the manager… whatever. I went to the office where I was met by an old, respectable lady which politely asked me if I had an account at the bank. When I said “no”, she asked for my ID so she could open one, because “fund units can only be paid for by bank transfer”. Considering my past experiences with that bank, I took my ID and left right in that moment.

That could have been the end of it, but based on my experience with BTAM, I decided to write them an email. After about a week, in which the email passed by 4 of their employees (ofcourse, the headers were still there), I received an email from someone apologizing for the problem and inviting me to contact them in order to buy those unit. I suppose that in the banks, an email is not yet considered as a valid mean of contact…